This privacy policy explains how Physiotherapy Clinic Glasgow Direct (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you use our website and our service. Our service connects you with physiotherapists and helps you book appointments. We are not a physiotherapy provider and we do not provide treatment, diagnosis or medical advice ourselves.
Please read this policy carefully so you understand how your information is handled. By using our website and submitting an enquiry, you confirm you have read and understood this policy.
Last updated: June 2026
Who We Are
Physiotherapy Clinic Glasgow Direct is the data controller responsible for your personal information collected through this website. We are registered with the Information Commissioner’s Office (ICO) under registration number [ICO registration number].
If you have any questions about this policy or about how we use your information, you can contact us by email at info@physiotherapyclinicglasgowdirect.co.uk or through our contact page.
The Information We Collect
We collect the following types of personal information:
Information You Give Us
- Your name
- Your contact details, such as your email address and, if you provide it, your phone number
- Details of your enquiry or booking request, including the type of physiotherapy you are looking for, your preferred location, and your availability
- Any information you choose to share about your condition, symptoms, injury or reason for seeking physiotherapy
- Any other information you include in messages you send to us
Health Information
Some of the information you give us, such as details of your injury, condition or symptoms, is health information. Under data protection law this is “special category data” and is given extra protection. We only collect health information that you choose to share with us so that we can connect you with a suitable physiotherapist, and we handle it as described in this policy.
Information We Collect Automatically
When you use our website, we may automatically collect technical information such as your IP address, browser type, device information and details of how you use the site. Most of this is collected through cookies and similar technologies, which are explained in our cookie policy.
How We Use Your Information And Our Legal Basis
We use your personal information for the purposes set out below. Data protection law requires us to have a legal basis for each use.
- To respond to your enquiry and connect you with a physiotherapist, and to arrange or book your appointment. Our legal basis is taking steps at your request before entering into a contract, and our legitimate interests in operating and providing our service.
- To share your enquiry details with the physiotherapist or clinic you ask us to connect you with. Our legal basis is your consent, and for any health information you have shared, your explicit consent.
- To communicate with you about your enquiry or booking. Our legal basis is our legitimate interests in providing the service you have asked for.
- To send you marketing messages, where you have asked us to or where we are otherwise permitted to. Our legal basis is your consent.
- To operate, maintain, secure and improve our website and service, and to prevent fraud and misuse. Our legal basis is our legitimate interests in running our business safely and effectively.
- To comply with our legal and regulatory obligations. Our legal basis is compliance with a legal obligation.
How We Handle Health Information
Because health information is special category data, we rely on your explicit consent to collect it, use it and share it with the physiotherapist you choose. You give this consent when you submit an enquiry that includes details about your condition or the reason for your appointment. You can withdraw your consent at any time by contacting us, although this may mean we can no longer help connect you with a physiotherapist. Withdrawing consent does not affect anything we did before you withdrew it.
How We Share Your Information
We share your information only where necessary and as described below. We do not sell your personal information.
- Physiotherapists and clinics. The core of our service is connecting you with a physiotherapist, so we share the relevant details of your enquiry, including any health information you have provided, with the physiotherapist or clinic you choose or that we match you with. Once your details are passed to a physiotherapist, that physiotherapist or clinic is responsible for your information as a separate data controller and will handle it under their own privacy policy.
- Service providers. We use trusted third parties to help us run our website and service, such as website hosting, email, and customer enquiry tools. They process your information only on our instructions and are required to keep it secure.
- Legal and regulatory bodies. We may share information where we are required to do so by law, or to establish, exercise or defend legal claims.
How Long We Keep Your Information
We keep your personal information only for as long as we need it for the purposes set out in this policy. In general, we keep enquiry and booking information for [retention period, for example up to 12 months] after your last contact with us, and we keep health information for the shortest time needed to arrange your appointment and for a limited period afterwards, after which we delete or anonymise it. Where we are required to keep certain information for longer to meet a legal obligation, we will do so.
Marketing
We will only send you marketing messages where you have given your consent. You can opt out at any time by using the unsubscribe link in any marketing email, or by contacting us at info@physiotherapyclinicglasgowdirect.co.uk. Opting out of marketing will not stop us sending you messages that relate directly to an enquiry or booking you have made.
Cookies
Our website uses cookies and similar technologies to help it function and to understand how the site is used. You can control non-essential cookies through our cookie banner and your browser settings. For full details, please see our cookie policy.
Storing And Transferring Your Information
We take appropriate technical and organisational measures to keep your personal information secure and to protect it against unauthorised access, loss, misuse or disclosure. Your information is generally stored and processed within the UK. If any of our providers process information outside the UK, we will make sure appropriate safeguards are in place as required by data protection law.
Your Rights
Under data protection law, you have the following rights in relation to your personal information:
- The right to be informed about how your information is used
- The right to access a copy of the information we hold about you
- The right to have inaccurate information corrected
- The right to have your information erased in certain circumstances
- The right to restrict how we use your information in certain circumstances
- The right to data portability
- The right to object to certain uses of your information
- The right to withdraw your consent at any time, where we rely on consent
To exercise any of these rights, please contact us at info@physiotherapyclinicglasgowdirect.co.uk or through our contact page. We will respond within the timeframes required by law.
Children’s Privacy
Our service is intended for adults. If you are arranging physiotherapy for a child or young person under 18, the enquiry should be made by their parent or guardian, who is responsible for providing any information about the child. We do not knowingly collect information directly from children.
Changes To This Policy
We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page, and where the changes are significant we will take reasonable steps to bring them to your attention.
How To Contact Us And How To Complain
If you have any questions, concerns or requests about this policy or your personal information, please contact us at info@physiotherapyclinicglasgowdirect.co.uk or through our contact page.
If you are not satisfied with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or on their helpline. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please do contact us first.