This policy explains how cancellations and refunds work for the service provided by Physiotherapy Clinic Glasgow Direct (“we”, “us” or “our”). Our service connects you with physiotherapists and helps you book appointments. Please read this policy alongside our terms and conditions.
Last updated: June 2026
What This Policy Covers
This policy covers any fee you pay to us for our service, which is connecting you with a physiotherapist and helping to arrange and book an appointment. Payment for the physiotherapy treatment itself is made to the physiotherapist or clinic, not to us, and any cancellation or refund of that payment is a matter between you and the physiotherapist, under their own terms.
Your Right To Cancel Our Service
If you are a consumer and you enter into a paid contract with us for our service at a distance, for example through our website, you have the right to cancel within 14 days of entering into the contract, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask us to begin providing the service during this 14-day period, you may be asked to pay for the part of the service we have already provided up to the point you cancel. If you ask us to provide the service in full during this period and we complete it, you may lose your right to cancel.
How To Cancel
To cancel, please tell us clearly that you wish to cancel by email at info@physiotherapyclinicglasgowdirect.co.uk or through our contact page. Please include your name and the details of your enquiry or booking so we can identify it quickly.
Cancelling Or Changing An Appointment
Any appointment you book is with an independent physiotherapist or clinic. Cancelling, rearranging or not attending an appointment, and any cancellation or missed-appointment charge, are subject to the physiotherapist’s own terms. Please check those terms and contact the physiotherapist or clinic directly to cancel or change your appointment. We are happy to help where we can.
Refunds
Where you are entitled to a refund of a fee you have paid to us, we will process it without undue delay, and in any event within 14 days. We will refund you using the same payment method you used to pay, unless we agree something different with you. You will not be charged any fee for receiving a refund you are entitled to.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact Us
If you have any questions about cancellations or refunds, please contact us by email at info@physiotherapyclinicglasgowdirect.co.uk or through our contact page.